Terms of Service

Effective date: October 1, 2026\

Legal operator: CloudJinix\

Business address: Gulshan, Dhaka - 1212, Bangladesh\

Contact: support@jinix.cloud

1. Acceptance and scope

These Terms govern CloudJinix and related services: JinixPanel hosting,

cPanel hosting where offered, VPS/AI VPS, domain registration and

management, aami.bio portfolio services and dokaan.shop stores. Creating

an account, placing an order, paying an invoice or using a service means

you accept the applicable Terms and product policies. Do not use the

service if you disagree.

2. Order-specific terms

The product page, selected package, checkout summary, billing cycle,

limits and policies displayed at purchase form part of the order.

Product-specific policies add to these Terms. Mandatory law prevails

over any conflicting clause.

3. Accounts

Provide accurate account, billing and contact details. You are

responsible for activity under your credentials except to the extent

caused by CloudJinix's proven failure to apply reasonable security

controls. Notify support promptly about suspected unauthorised access.

4. Service description and changes

CloudJinix provides the features, resources and service levels stated

for the purchased package. Features may depend on plan and third-party

providers. We may maintain, update, replace or retire features for

legal, security, technical or commercial reasons. We will provide notice

of material adverse changes where reasonably practicable and required by

law.

5. Prices, BDT and taxes

Bangladesh-facing prices are shown in BDT (৳) first unless checkout

states otherwise. Checkout must show the payable amount, billing period,

renewal price, setup fees, add-ons, applicable taxes and disclosed

gateway/conversion fees before confirmation. Invoices must be paid by

their due dates.

6. Billing cycles and renewal

Available cycles may include hourly, daily, monthly, quarterly,

semi-annual, annual or other periods as shown at checkout. Not all

cycles apply to all products. Introductory prices may differ from

renewal prices; disclose the renewal amount and cycle before purchase

and, where applicable, renewal. A longer prepaid term does not

automatically entitle the customer to a refund for unused time.

7. VPS billing rules

The VPS order must disclose the selected hourly/daily/monthly/long-term

cycle, rate, billing start event, rounding/minimum charge, renewal

behaviour and end-of-term result. - Hourly/daily billing applies to the

disclosed billable period; it is not unlimited free use. - Stopping or

shutting down a VPS does not itself cancel the service or stop charges

for allocated disk, IP, snapshots, licences or add-ons. - Separate

storage/IP/backup/licence fees must be disclosed before purchase. -

Terminating a VPS may permanently delete its VM and local data; export

data first. - Billing-cycle changes apply only after confirmation and do

not erase accrued charges. - Configure and disclose

`[ADMIN: hourly start event]`, `[ADMIN: rounding/minimum charge]`,

`[ADMIN: daily partial-period rule]`, `[ADMIN: expiry timezone]`,

`[ADMIN: stopped-resource charges]` and

`[ADMIN: auto-renew/termination rule]`.

8. Payment and wallet

A payment is confirmed only after gateway confirmation or documented

manual verification. Do not repeat a pending payment without checking

status. Wallet and promotional credits, auto-debit, withdrawals and

reversals are governed by the Payment & Wallet Policy and Refund Policy.

Promotional restrictions must be disclosed when credit is issued.

9. Acceptable use and resource limits

Do not use services for unlawful activity, malware, phishing,

unauthorised attacks/scanning, spam, infringement, fraud or interference

with infrastructure. Do not bypass resource limits, licence checks,

security controls or billing. CPU, RAM, storage, traffic, inodes,

processes, databases, websites, domains and other limits depend on the

purchased plan. CloudJinix may apply proportionate limits or suspend an

immediate threat under the Acceptable Use Policy.

10. Content, security and backups

You are responsible for the legality and rights associated with your

content, application updates, credentials, secure configuration and

independent backups unless a written service description expressly

states otherwise. Backup/snapshot/restore features do not guarantee

recovery of every file or database. See the Backup & Data Retention

Policy.

11. Suspension and termination

Services may be restricted, suspended or terminated for non-payment,

security risks, abuse, unlawful use, material breach, necessary

maintenance or provider action. Where reasonably possible, notice and a

chance to remedy will be provided. Immediate action may be taken to

protect systems or comply with law. Follow the published Billing,

Suspension & Data Retention Policy. Do not publish a deletion deadline

until it is configured, tested and clearly disclosed before purchase.

12. Third-party providers and licences

Services may rely on Proxmox, payment gateways, registrars, DNS/CDN

providers, operating-system images, control panels, application

templates and other third parties. Their terms, licences, availability

and restrictions apply. You are responsible for licences covering your

own workloads.

13. Domains, aami.bio and dokaan.shop

Domain registration is subject to availability, registry/registrar

rules, verification and renewal deadlines. A search result does not

reserve a domain. Free subdomains under aami.bio or dokaan.shop are

subject to the relevant product rules and may be restricted for abuse,

security, legal or operational reasons. On aami.bio, you are responsible

for profile content and claims. On dokaan.shop, the merchant is

responsible for products, prices, stock, fulfilment, returns, taxes and

buyer support; CloudJinix is not automatically the seller.

14. SLA

An uptime target or service credit applies only if stated in the current

SLA Guarantee, including its measurement, exclusions, claim process and

limits. General marketing language is not a separate uptime guarantee.

15. Cancellation and refunds

Cancellation stops future renewal only after confirmation; it does not

automatically cancel accrued charges or unpaid invoices. Refund

eligibility and exclusions are governed by the Refund & Cancellation

Policy and applicable law.

16. Privacy

Personal information is handled under the Privacy Policy. Do not submit

another person's personal data without a lawful basis and any required

permission.

17. Disclaimers and liability

To the maximum extent permitted by law, services are provided according

to the published package and SLA; no additional guarantee is implied.

Nothing excludes liability or consumer rights that cannot lawfully be

excluded. Any liability cap must be reviewed by legal counsel before

publication: `[ADMIN: legally reviewed liability cap, if lawful]`.

18. Changes, law and disputes

The current version and effective date will be published. Material

changes will be notified and re-accepted where required. Complete these

before publication: `[ADMIN: governing law]`,

`[ADMIN: venue/dispute process]`. Do not remove non-waivable statutory

rights.

19. Contact

Questions: support@jinix.cloud.