FAQ & Help Centre

Accounts and security

How do I create an account? Register using the information requested

and keep your email and billing details current. Use a unique, strong

password and protect your email account. Never share passwords, OTPs,

payment PINs or private keys with anyone.

I cannot log in. Use password recovery if available. Otherwise

contact support@jinix.cloud from your registered email with your service

ID or invoice number. Do not email your password.

JinixPanel and cPanel hosting

What is JinixPanel? JinixPanel is CloudJinix's own hosting control

panel. Depending on your package and enabled configuration, it may

include website/domain management, SSL, WordPress installation/SSO,

application and runtime management, database tools, file management,

cron jobs, DNS, security tools, backups and resource metrics.

Are all runtimes and databases included? No. Supported PHP/runtime

versions, project types, database engines, terminal/SSH, Docker and

resource limits depend on the purchased package. Check the package page

and dashboard.

How do I access cPanel? Use the cPanel link in your CloudJinix

dashboard or service email. CloudJinix billing and the cPanel interface

may be separate.

Does hosting include application development or cleanup? Only if

explicitly listed in your plan or purchased separately. Custom coding,

third-party plugin repair, malware cleanup and migrations are not

automatically included.

VPS billing

Which billing cycles are available? Selected VPS products may offer

hourly, daily, monthly or longer prepaid periods. Not every cycle is

available for every product. The checkout summary must state the rate,

billing unit, resources, renewal terms and any extra fees.

When does hourly billing start? At the start event shown in

checkout, normally when the VPS is provisioned and made available. The

rate and billing start must be visible before confirmation.

Does stopping a VPS stop charges? Not necessarily. Disk, reserved

IP, snapshots, backups, licences or add-ons may continue to incur

charges while the VM is stopped. The product page must say exactly which

charges continue. Stopping is not cancellation.

What happens if I delete a VPS? Termination may permanently erase

the VM and local data. Export data first. Deleting a VPS does not

automatically create a refund entitlement.

What happens after non-payment? CloudJinix may send reminders,

restrict or suspend a service and eventually terminate it under the

published Billing, Suspension & Data Retention Policy. Pending payments,

disputes and manual holds must be checked before destructive deletion.

Payments and wallet

Which currency is used? BDT (৳) is the primary display currency for

Bangladesh-facing orders. If a transaction uses another currency,

disclose it before payment.

My payment succeeded but the invoice is unpaid. Do not pay again

immediately. Keep the transaction ID, amount, time and invoice number,

then contact support@jinix.cloud.

Can wallet credit be withdrawn? Not automatically. Wallet credit,

promotional credit, refunds and withdrawals are governed by the Payment

& Wallet Policy, Refund Policy, provider rules and applicable law.

Domains, aami.bio and dokaan.shop

Can I connect an external domain? Where supported, apply the DNS

records shown in your dashboard. DNS propagation and third-party

registrar behaviour are outside CloudJinix's direct control.

Are free subdomains permanent? A free subdomain may be provided

under the applicable product rules while the eligible account/service

remains active. "Free" does not mean permanent ownership or guaranteed

uninterrupted availability. Do not promise "forever" unless approved and

operationally supported.

Who is responsible for dokaan.shop sales? The store owner is

responsible for products, prices, stock, shipping, returns, taxes, legal

compliance and buyer support. CloudJinix is not automatically the seller

of merchant products.

Backups and SLA

Backup options, schedule, retention and restore limits depend on the

package. Keep an independent copy of important data. An SLA commitment

applies only if the current SLA defines its target, measurement,

exclusions and remedy. This FAQ does not promise 100% uptime.

Contact

Email support@jinix.cloud with your account email, service ID,

invoice/ticket number, approximate incident time and a concise

description. Do not send passwords, private keys, OTPs, payment PINs or

full card details.