Payment & Wallet Policy

Show BDT first, the amount, currency, invoice reference, billing cycle,

taxes and fees before payment. A payment is confirmed only after a

successful gateway response/webhook or documented manual verification. A

screenshot alone may not be sufficient. Do not retry a pending

transaction until its status is checked.

Wallet ledger entries should show amount, currency, source, timestamp,

reference and resulting balance. Auto-debit must be disclosed and

enabled according to the customer's settings. Promotional credit may

expire or be restricted to selected products/non-withdrawal; disclose

terms when granting it. If a gateway reverses a payment or reports a

chargeback/fraud, CloudJinix may hold the affected credit/service while

investigating and may reverse verified erroneous credit with an audit

trail.

Refunds/withdrawals follow the Refund & Cancellation Policy. Actual

settlement time depends on the provider. Disclose any non-refundable fee

before purchase and only apply it where lawful.